Transparent by design.
Compliant by commitment.
ARQuantis is committed to operating with the highest standards of professional conduct, data governance, and delivery transparency. This page sets out how we protect your data, handle complaints, and manage our ERP engagements responsibly.
Last updated: June 2026
Our Commitment
ARQuantis is an Australian-owned ERP consulting firm. We are not a financial services company and do not hold an Australian Financial Services Licence (AFSL). Our obligations are those of a professional technology and consulting services provider.
Professional Standards
ARQuantis holds itself to the highest standards of professional conduct across every ERP engagement. Our commitments include:
- Delivering engagements in accordance with agreed statements of work
- Maintaining clear and honest communication throughout every project
- Disclosing any conflicts of interest before and during engagements
- Protecting client data and confidential information at all times
- Providing accurate project status reporting and risk escalation
- Adhering to Australian Privacy Principles under the Privacy Act 1988 (Cth)
Corporate Registration
Delivery Governance
Every ARQuantis engagement is governed by a formal statement of work. Our delivery governance framework includes:
- Defined project scope, milestones, and acceptance criteria
- Weekly status reporting and risk registers
- Structured change control for scope variations
- Post-go-live hypercare and BAU handover documentation
- Client sign-off at each project phase gate
Privacy & Data
ARQuantis is committed to protecting the privacy of individuals and organisations whose information we handle. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
ARQuantis collects information necessary to deliver our ERP consulting services, including:
- Contact details (name, email, phone, organisation)
- Business and operational data shared during ERP engagements
- System configuration and integration data required for implementation
- Communications and project correspondence
- Website usage data (via cookies and analytics)
How We Use Your Information
We use information to:
- Deliver and manage ERP implementation engagements
- Communicate with you about your project
- Meet our legal and contractual obligations
- Send insights and updates (with your consent)
- Improve our services and internal processes
We do not sell, rent, or share your information with third parties for marketing purposes. All data is stored in Australia. See our full Privacy Policy for complete details.
Data Security
ARQuantis applies enterprise-grade security controls to protect client data, including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, multi-factor authentication, and regular third-party security reviews.
All client data is stored and processed exclusively in Australian data centres. We do not transfer client data offshore without explicit written consent.
Complaints & Disputes
ARQuantis is committed to resolving complaints fairly, promptly, and transparently. If something has not met your expectations, we want to hear about it.
How to Raise a Complaint
If you have a complaint about ARQuantis or our services, please contact us directly in the first instance:
Escalation & Dispute Resolution
If we are unable to resolve your complaint to your satisfaction, disputes relating to our ERP consulting engagements are subject to the governing law and jurisdiction specified in your statement of work. In the absence of a specific agreement, disputes are governed by the laws of Victoria, Australia.
ARQuantis is committed to good-faith negotiation before any formal dispute process. We encourage clients to contact us directly so we can work toward a resolution together.
Privacy Complaints
If your complaint relates to how ARQuantis has handled your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Need clarification on any of the above?
Our team is available to answer questions about our delivery standards, data practices, or any of the information on this page. We respond within two business days.